Astra Invitations / Information
When plans change.
If you need to cancel or something is not right, speak with us. We will look at your circumstances with care.
Draft for review · These pages describe our proposed service. Business identity, contact information and the final terms must be completed and reviewed before online sales are enabled.
01. Before placing an order
Your enquiry does not take payment. Before you commit, we confirm the design scope, total price, schedule, revision allowance and applicable cancellation terms. Ask us about anything that is unclear before accepting the quote.
02. A cancellation request
Contact the studio as soon as you know that your plans have changed. Include your name, order reference and a short explanation. We review the order status, work already completed and the terms agreed with you. An order reference helps locate the request but does not replace identity verification.
03. Personalised work and digital delivery
Custom design work and digitally supplied services can raise different cancellation questions depending on the circumstances and applicable law. We do not apply a blanket “no refunds” rule on this draft page. Any required notices and consent to begin work must be confirmed before online sales are enabled.
04. An issue with your invitation
Please explain what is not working, the device or browser involved, and when you noticed it. We will investigate and discuss correction or another appropriate remedy. A technical issue and a change to an approved creative brief may require different solutions.
05. Refund confirmation
If a refund is agreed, the amount, payment method and expected timing will be confirmed with you. The current admin payment controls record external transactions; they do not automatically transfer or refund money.